PRIVACY POLICY

Terms & Conditions

 Last updated: [01/01/2025]

Welcome to Navetrax Logistics. By using our services, website, or platform, you agree to comply with the following Terms & Conditions. Please read them carefully, as they outline the rights and responsibilities of both Navetrax Logistics and our clients.

1. Definitions

  • “Company” refers to Navetrax Logistics.

  • “Client” or “Customer” refers to any individual or entity using our services.

  • “Shipment” refers to goods or packages entrusted to Navetrax Logistics for delivery.

  • “Fees” refers to all service charges paid by the customer for shipping and handling.

2. Service Agreement

  • By booking a shipment, the Client authorizes Navetrax Logistics to transport goods from origin to destination.

  • All shipments must comply with local, national, and international shipping laws and regulations.

3. Payment & Refund Model

  • Fees are paid upfront at the time of booking.

  • Navetrax Logistics operates a refund-after-delivery model, meaning all service fees are refunded to the Client once the package is successfully delivered.

  • Refunds do not cover third-party charges such as customs duties, taxes, or insurance purchased under any separate entity which is not Navetrax Logistics.

4. Liability

  • Navetrax Logistics is responsible for ensuring safe handling and delivery of shipments.

  • We are not liable for delays, losses, or damages resulting from:

    • Incorrect or incomplete address details provided by the Client.

    • Customs clearance procedures.

    • Force majeure events (natural disasters, strikes, accidents, political unrest).

    • Prohibited, restricted, or improperly packaged goods.

5. Returns & Undeliverable Shipments

  • If a package cannot be delivered due to Client error (wrong address, refusal by recipient, etc.), return costs are the responsibility of the Client.

  • Refunds do not apply to undelivered or returned shipments caused by Client error.

6. Claims Process

  • Any claims for loss, damage, or service failure must be submitted within 48 hours of delivery (or expected delivery in the case of loss).

  • Supporting documentation must be provided (photos, tracking number, receipts, etc.).

7. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the USA.

Privacy Policy

 Last updated: [01/01/2025]

Your privacy matters to us. At Navetrax Logistics, we are committed to protecting your personal information and ensuring transparency in how it is collected, used, and safeguarded.

1. Information We Collect

We may collect the following information when you use our website or services:

  • Personal details (name, email, phone number, billing/shipping addresses).

  • Payment information (credit/debit card details, billing data).

  • Shipment information (origin, destination, package details).

  • Technical data (IP address, browser type, device information, cookies).

2. How We Use Your Information

We use collected information to:

  • Process and deliver shipments.

  • Facilitate secure payments and issue refunds.

  • Provide customer support and respond to inquiries.

  • Improve our website, services, and user experience.

  • Comply with legal obligations.

3. Data Sharing

  • We do not sell or rent personal information to third parties.

  • Data may be shared with trusted partners (payment processors, carriers, customs authorities) strictly for service fulfillment.

  • We may disclose information if required by law or regulatory authorities.

4. Data Security

  • All payment transactions are encrypted via SSL technology.

  • Access to your personal data is restricted to authorized staff only.

  • While we take reasonable precautions, no system is 100% secure, and Clients use our services at their own risk.

5. Cookies & Tracking

Our website may use cookies to enhance user experience, track site usage, and personalize content. Clients may disable cookies through browser settings.

6. Data Retention

  • Personal data is retained only as long as necessary for service delivery, refunds, and legal compliance.

  • Clients may request deletion of their data, subject to legal and regulatory restrictions.

7. Your Rights

As a Client, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction or deletion of your data.

  • Opt out of marketing communications at any time.

8. Contact Us

For questions about our Privacy Policy or Terms & Conditions, contact us at:

📩 Email: privacy@navetraxlogistics.com
🌐 Website: www.navetraxlogistics.com